gmane.comp.voip.cisco

Error adding in a CTI Route Point in UCCX

Collopy, Alan — 2012-05-22T16:31:35

Hello,

        I'm in the UCCX Administration trying to add in a new "Cisco Unified CM Telephony Trigger".  Before doing so, I went into Call Manager and created a new extension, and added it to the CTI Route Point.
        When I try to add it in UCCX, it comes back and says "Failed to create the CTI Route Point and corresponding Line in Cisco Unified CM.
        Any thoughts?  Are there any additional configurations I need to do on the Call Manager?  This particular Trigger is being set up on the Call Control Group:  JTAPI Group.


Thank you,
Alan M. Collopy
Network Administrator
Cambridge Trust Company
10 Fawcett St. 6th Floor
Cambridge, MA 02138
Office: 617.503.5234




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Re: Change Platform Username CM 8.5

Craig Staffin — 2012-05-22T16:17:57

alright then the followup.  Is there any way to delete the old one :)



On Tue, May 22, 2012 at 11:09 AM, Ryan Ratliff (rratliff) <
rratliff< at >cisco.com> wrote:

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Re: Change Platform Username CM 8.5

Ryan Ratliff (rratliff — 2012-05-22T16:09:12

It's just a new one. 

Sent from my iPhone

On May 22, 2012, at 11:41 AM, "Craig Staffin" <craig< at >staffin.org> wrote:

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cisco tac?

Scott Voll — 2012-05-22T16:00:57

Anyone else having issue getting to cisco.com/tac/caseopen ?

Scott
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Re: Change Platform Username CM 8.5

Craig Staffin — 2012-05-22T15:39:51

Wes,

As always you rock!

Now does that overwrite the existing admin account name or simply create a
new one?


On Tue, May 22, 2012 at 10:12 AM, Wes Sisk <wsisk< at >cisco.com> wrote:

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Re: Change Platform Username CM 8.5

Heim, Dennis — 2012-05-22T14:59:00

I believe the best way is to add a OS Admin account under the username that you want. Not all the UC apps let you do this but CUCM and CUC, do if I remember.

Dennis Heim
Sr. UC Engineer
World Wide Technology
Office: 314.212.1814
Email: dennis.heim< at >wwt.com<mailto:dennis.heim< at >wwt.com>
www.wwt.com<http://www.wwt.com/>

From: cisco-voip-bounces< at >puck.nether.net [mailto:cisco-voip-bounces< at >puck.nether.net] On Behalf Of Craig Staffin
Sent: Tuesday, May 22, 2012 9:47 AM
To: Cisco Voice
Subject: [cisco-voip] Change Platform Username CM 8.5

Is there a way to change the Platform Administrator username after install?

Currently running CM 8.5

Have tried the PWrecovery tool but that will only change the password and not the username

Also tried the reset commands within the CLI but that only changes the admin interface for CM.

Any other ideas?

Craig Staffin
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Re: Change Platform Username CM 8.5

Wes Sisk — 2012-05-22T15:12:15

admin:set account name ?
Syntax:
set account name
name   mandatory   name of the admin account
        
be careful about choice of account name:

CSCsz08282, CSCtc16690, 
 

/wes

On May 22, 2012, at 11:00 AM, Craig Staffin wrote:

how do you add an OS admin account?  Is it from the CLI?


On Tue, May 22, 2012 at 9:59 AM, Heim, Dennis <Dennis.Heim< at >wwt.com> wrote:
I believe the best way is to add a OS Admin account under the username that you want. Not all the UC apps let you do this but CUCM and CUC, do if I remember.

 

Dennis Heim

Sr. UC Engineer

World Wide Technology

Office: 314.212.1814

Email: dennis.heim< at >wwt.com

www.wwt.com

 

From: cisco-voip-bounces< at >puck.nether.net [mailto:cisco-voip-bounces< at >puck.nether.net] On Behalf Of Craig Staffin
Sent: Tuesday, May 22, 2012 9:47 AM
To: Cisco Voice
Subject: [cisco-voip] Change Platform Username CM 8.5

 

Is there a way to change the Platform Administrator username after install?

 

Currently running CM 8.5

 

Have tried the PWrecovery tool but that will

Re: CCM 8.5.1SU4 but where are the release notes?

Wes Sisk — 2012-05-22T15:09:25

We're working on it. Cisco.com is having some publishing issues.

On May 22, 2012, at 10:54 AM, Jason Aarons (AM) wrote:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html
 
Shows release notes are dated 26 January, but SU4 came out 15 May -jason
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Re: Change Platform Username CM 8.5

Craig Staffin — 2012-05-22T15:00:24

how do you add an OS admin account?  Is it from the CLI?


On Tue, May 22, 2012 at 9:59 AM, Heim, Dennis <Dennis.Heim< at >wwt.com> wrote:

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CCM 8.5.1SU4 but where are the release notes?

Jason Aarons (AM — 2012-05-22T14:54:41

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Shows release notes are dated 26 January, but SU4 came out 15 May -jason_______________________________________________
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Change Platform Username CM 8.5

Craig Staffin — 2012-05-22T13:47:13

Is there a way to change the Platform Administrator username after install?

Currently running CM 8.5

Have tried the PWrecovery tool but that will only change the password and
not the username

Also tried the reset commands within the CLI but that only changes the
admin interface for CM.

Any other ideas?

Craig Staffin
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Re: SemiOT: New Licensing Page

2012-05-22T10:26:16

I have the beta.... its interesting. 

Sent from my HTC on the Now Network from Sprint!

----- Reply message -----
From: "Matthew Loraditch" <MLoraditch< at >heliontechnologies.com>
Date: Mon, May 21, 2012 2:21 pm
Subject: [cisco-voip] SemiOT: New Licensing Page
To: "Cisco VOIP" <cisco-voip< at >puck.nether.net>

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Re: cnf.xml.sgn for non-secure cluster?

Ryan Ratliff — 2012-05-22T01:43:38

For starters Ed's original response is correct.  If a phone has an ITL or CTL it will always request a signed config file.  

To your issue first of all can you even do a manual TFTP download of the phone's config file?  Unless there's some serious cert issues and TFTP just isn't able to sign a config file then the file not being present is unlikely to be a security issue.
is the TFTP server the publisher or a sub?  If it's a sub then what's your database replication look like?  TFTP can only build config files for phones it knows about via the local database.  If you can't save a device from CCMAdmin then you've got some database issues that could be impacting TFTP as well.

-Ryan

On May 21, 2012, at 5:53 PM, Ovidiu Popa wrote:

It appears that I was focused in the wrong direction. The problem is not the fact that the phones request a signed configuration file it's the fact that the TFTP answers with "File not found". 

The test cluster is based on a restore from a production backup and the the same phone

Re: cnf.xml.sgn for non-secure cluster?

Ovidiu Popa — 2012-05-21T21:53:03

It appears that I was focused in the wrong direction. The problem is not 
the fact that the phones request a signed configuration file it's the 
fact that the TFTP answers with "File not found".

The test cluster is based on a restore from a production backup and the 
the same phone works correctly with the production cluster.
If I try to generate the signed configuration file nothing seems to work 
(restarted tftp, deleted itl, rebooted the phone several times, deleted 
phone security and network settings, apply config button)...  If I try 
to modify and save the configuration the operation is rejected with the 
following message " Update failed. Could not insert new row - duplicate 
value in a UNIQUE INDEX column (Unique Index:x_device_name)".

This is weird since I'm not trying to add a new phone, I'm only 
modifying the existing phone.



On 21/May/12 10:40 PM, Jason Aarons (AM) wrote:

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Re: cnf.xml.sgn for non-secure cluster?

Jason Aarons (AM — 2012-05-21T20:40:59

There is the Pre-8.0 Rollback Service Parameter that disables ITL but you need it set before phones see the upgraded CallManager. So any upgrade you need to shutdown phones first I suspect.

From: cisco-voip-bounces< at >puck.nether.net [mailto:cisco-voip-bounces< at >puck.nether.net] On Behalf Of Ed Leatherman
Sent: Monday, May 21, 2012 4:35 PM
To: Ovidiu Popa
Cc: cisco-voip
Subject: Re: [cisco-voip] cnf.xml.sgn for non-secure cluster?

Per my understanding, being on CUCM 8+ implies security-by-default is in use and your phone is going to get an ITL file and thus request signed config files:

https://supportforums.cisco.com/docs/DOC-17679

Security By Default provides these three functions for supported IP Phones:

 1.  Default authentication of TFTP downloaded files (configuration, locale, ringlist, etc) using a signing key.
 2.  Optional encryption of TFTP configuration files using a signing key.
 3.  Certificate verification for phone initiated HTTPS connections using a remote certificate trust

Re: cnf.xml.sgn for non-secure cluster?

Ed Leatherman — 2012-05-21T20:35:19

Per my understanding, being on CUCM 8+ implies security-by-default is in
use and your phone is going to get an ITL file and thus request signed
config files:

https://supportforums.cisco.com/docs/DOC-17679

Security By Default provides these three functions for supported IP Phones:

   1. Default authentication of TFTP downloaded files (configuration,
   locale, ringlist, etc) using a signing key.
   2. Optional encryption of TFTP configuration files using a signing key.
   3. Certificate verification for phone initiated HTTPS connections using
   a remote certificate trust store on Communications Manager (Trust
   Verification Service).


On Mon, May 21, 2012 at 4:28 PM, Ovidiu Popa <ovi.popa< at >gmail.com> wrote:

Re: cnf.xml.sgn for non-secure cluster?

Ovidiu Popa — 2012-05-21T20:28:13

My understanding is that ITL is required for several reasons:
- used to store the trusted certificates required for the TLS session to 
the TVS web service (not related to cluster mixed mode as https web 
services can be activated even if the cluster is unsecure)
- used to validate file signatures (only if the cluster is in mixed mode)

If this is correct I think it is normal that I have an ITL file but my 
question still stands: how come the phone requests a signed file if the 
cluster not secure ?

Thanks,
Ovidiu



On 21/May/12 8:03 PM, Ed Leatherman wrote:

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Re: Phone load for IP Communicator

Wes Sisk — 2012-05-21T20:13:23

it is not stored in the sql database so no 'run sql...'
endpoints do report it to ccm in the signaling stream during registration. that gets passed to syslog sometimes:

grep " Name=ipc." CiscoSyslog 
May 14 15:10:32 CMPUB local7 3 : 36202: May 14 22:10:32.983 UTC :  %CCM_CALLMANAGER-CALLMANAGER-3-StationEventAlert: Station alert. Protocol:SCCP TCP ProcessID:1.100.9.39404 Device Text:7: Name=ipc.xxxxx Load= 7.0.5.1 TFTP Timeout Param1:0 Param2:0 App ID:Cisco CallManager Cluster ID:StandAloneCluster Node ID:NNNN

or in ccm sdi traces:
grep -i "alarm.*ipc" ccm*.txt | head -n 1
ccm00000362.txt:05/14/2012 14:53:48.179 CCM|StationInit: (0001613) alarmSeverity=2 text="14: Name=ipc.XXXXX Load= 7.0.5.1 Last=UCM-closed-TCP" parm1=0(0) parm2=0(0).

Regards,
Wes

On May 21, 2012, at 1:34 PM, Scott Voll wrote:

Is there a Run statement that can be ran (on CM 7.1) to see what IPC devices are running which version of IPC software?

In RTMT starting in 8.6 we can see it real time.  It would be nice to see this info as to w

SemiOT: New Licensing Page

Matthew Loraditch — 2012-05-21T18:21:45

Anyone tried using this yet? It's simpler and streamlined... .and not working right now...
Matthew G. Loraditch - CCNP-Voice, CCNA, CCDA

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Re: cnf.xml.sgn for non-secure cluster?

Ed Leatherman — 2012-05-21T18:03:15

Hello,

My understanding is that the phone requests a CTL or ITL file when it
boots. If it ever actually gets a CTL or ITL file, from that point on it
will always request a signed configuration file, unless the CTL or ITL
files are manually deleted from the phone. If i'm incorrect hopefully
someone will chime in :)

Ed

On Mon, May 21, 2012 at 1:12 PM, Ovidiu Popa <ovi.popa< at >gmail.com> wrote:

Phone load for IP Communicator

Scott Voll — 2012-05-21T17:34:20

Is there a Run statement that can be ran (on CM 7.1) to see what IPC
devices are running which version of IPC software?

In RTMT starting in 8.6 we can see it real time.  It would be nice to see
this info as to what the last phone load was when they logged in last.

TIA

Scott
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